Frequently Asked Questions

Team Performance

What is the Newsfeed?


Your newsfeed is where you can quickly view everything that is going on with your team such as taking or reviewing a new assessment, voting on badges, feedback requests and results and new guidance.




What is Select Team?


If you are a member of multiple teams, you can chose which team you wish to view. It will default to the last team selected. If you select the icon or team name, you can view all the team members and their rolls (i.e. navigator, leader or member).




What is the team dashboard?


The team dashboard is where you can view the results to the team assessment. You can filter the results by question category, highest score to lowest score or lowest score to highest score or view all questions where there is some disagreement.




How so I see trends over time?


From either the team dashboard or review feedback sections you can view trends over time. There are two ways, first simply select the forward or back arrows at the top of the screen to see the results of different pulses OR select the three dot menu by the question you wish to view trends and select "Trends Over Time." You will see a chart that will show all the results over time for that specific question.




How do I make a question a team feedback item?


Only the team leader or navigator can make questions feedback items. If you are the team leader or navigator, simply go to the team dashboard section from the main menu, select either summary, strengths or weaknesses, find the question you wish to make a feedback item, select the three dot menu and check the box labeled "Make feedback item."




What is disagreement or disparity?


Disparity is when your team members or stakeholders answered a question not uniformly. There are 3 types of disparity calculated based on the answers given by the team. Polarization is when the team members answered at oposite ends of the question's scale. Diffusion means all the team members answered in different many different ways.




What is Guidance?


The guidance section is full of helpful websites that are linked to questions in the team dashboard. These websites will help the team improve their skills around that question.




How do I add new Guidance?


From the team dashboard section go to the team dashboard section from the main menu, select either summary, strengths or weaknesses, find the question you wish to make a feedback item, select the three dot menu and select "Add Guidance." Then, enter the URL of the website you wish to add to the guidance section.




What are Team Surveys?


Team surveys are short surveys that have a very short life. They can range from things like,"Where does the team wish to get lunch?" to "Are we going to make Friday's deadline?" Only team navigators or team leaders can create Team Surveys.




How do I create a new Team Survey?


Only the team leader or navigator can create Team Surveys from the Team Survey section.




What is Review Feedback?


In this section, you can review all feedback that has been given by either the team or by Stakeholders.




What are Stakeholders?


Stakeholders a people outside of the team who have an interest in the performance of the team. They could be clients, coaches, supervisors, etc. Stakeholders receive net promotor style questions on a periodic basis. Only team navigators or team leaders can set up stakeholders through the set-up and maintenance section.




How do I give feedback to the team?


Feedback is given to the team on certain questions chosen from the team assessment set up by the team leader or navigator. Feedback is only available for the team in certain pulses open by the team leader or navigator. So, team members will not be able to give feedback if a feedback pulse is not open.




What is a Community?


A community consists of people organized into teams.




How do I nominate someone for a badge?


Go to the community section from the main menu and search for the individual. Once found, select the three dot menu to the right of their name and select Badges. At the top, select the blue button labeled "nonminate." From here, you can select from the team's existing badges or create a new one for the team.




How do I view othere people's badges?


Go to the community section from the main menu and search for the individual. Once found, select the three dot menu to the right of their name and select Badges. You will see all their badges and tags.




What are individual badges?


Individual badges are awarded to a person by a team member first nominating that person for a badge and the team voting on that badge. If they get enough "Yes" votes by the team that person will be awarded a badge.




What are team merrit badges?


Team merit badges are awarded by people outside of the team and every member of the team will receive that badge.




What are team participation badges?


Team participation badges are received when a member of the team uses the tool regularly such as always giving feedback, always taking the assessment when requested, etc.




What are Tags?


Tags are given to a community member by another community member and should be about that individual such as speaks Spanish, PowerPoint expert, etc.




How do I tag someone with a certain skill?


Go to the community section, search for an individual, select the three dot menu and select "Tags" from this section you cn view that member's tags or give them a new one. Note : you do not have to be a member of the same team in order to tag someone.




How do I view other people's tags?


Go to the community section from the main menu and search for the individual. Once found, select the three dot menu to the right of their name and select either contact info or tags. Tags will appear at the top in orange.




How do I create a new team?


Creating a new team is only done at the community level. So, only community navigators can create new teams through the admin section.





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